General Customer Experience & Contact Center FAQs

What is FedRAMP and why can NiCE CXone Mpower claim they are the only FR compliant CCC?

FedRAMP is a U.S. government program that standardizes security for cloud services. NiCE CXone Mpower is the only FedRAMP-compliant cloud contact center platform, providing secure and reliable solutions for public sector organizations.

Why does FedRAMP matter for contact centers?

FedRAMP compliance ensures that cloud solutions meet strict security requirements mandated for handling government data.

How does NiCE CXone Mpower meet FedRAMP requirements?

CXone Mpower employs rigorous security controls, encrypted data storage, and continuous monitoring validated through the FedRAMP certification process.

Who benefits from FedRAMP compliance?

Government agencies, contractors, and regulated industries can confidently use CXone Mpower to meet security and compliance mandates.

How is this different from other platforms?

Unlike competitors, NiCE CXone Mpower is the only platform to achieve full FedRAMP authorization, ensuring unmatched security in public sector cloud CX.

Learn more about secure cloud CX

General Customer Experience & Contact Center FAQs