NICE Interaction Analytics with patented AI technology identifies trends and root causes across 100% of interactions. Whether it’s a voice, text, or digital conversation, NICE Contact Center Interaction Analytics is designed to analyze, measure, and uncover insights to drive improvements to CX.
Provide the best experience for every customer by understanding who they are, what they need, and how to prepare your agents to deliver exceptional CX. Follow the data to quickly adapt business processes and effectively coach agents. Make next-gen insights easy with analytics everywhere.
Improve customer satisfaction with AI sentiment analytics that surfaces pain points related to process issues, product defects, agent training issues, and more.
Drive customer loyalty and reduce churn by accurately identifying dissatisfied customers based on their sentiment, frustration detection and the topics of discussion to proactively resolve issues.
Uncover trends and root causes for improved handle times, reduced repeat contacts, and process improvements such as self-service options and First Contact Resolution (FCR) metrics across all channels.
AutoDiscovery surfaces critical insights across all customer interactions and focuses decisions where they are needed most.
NICE named 2023 Speech Analytics Leader by Spark Matrix
SPARK Matrix report ranks NICE as a Technology Leader in Speech Analytics.
SERTEC Improves Collections and Service with NICE Interaction Analytics
A leader in collections and recovery across Mexico, SERTEC is committed to leveraging the most advanced technology available to conduct collection activities and stay ahead of the competition.
Reprint of 2023 DMG Interaction Analytics report
DMG Consulting’s 2023 report on “Interaction Analytics for the Enterprise” examines the top 10 speech analytics providers in the industry. NICE is ranked #1 for market share by seats.
