NICE: AI Customer Service Automation Solutions

We're excited to announce our partnership with ServiceNow to deliver game-shanging, AI-driven customer service fulfillment.

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NICE named a
CCaaS Leader in
The Forrester Wave™ 2025

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AI Customer Service Automation

Automate Your
Customer Service
at Scale.

The AI platform that orchestrates customer service workflows, agents, and knowledge—delivering precision and efficiency like never before.

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Meet CXone Mpower.
One platform. Endless possibilities.

Move beyond traditional inbound customer service into proactive, personalized experiences powered by AI.
Boost satisfaction, efficiency, and savings with CXone Mpower. the ultimate Customer Service AI platform.

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Latest News

Q1 2025 Earnings Conference Call – May 15, 2025

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We are excited to announce our partnership with ServiceNow to deliver game-shanging, AI-driven customer service fulfillment.

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Forrester wave 2025 homepage latest news

Find out why NICE was recognized as a Leader with the highest score in the Strategy category.

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Join us for the greatest CX event of the year- Interactions 2025: June 16-18, Vegas.

Registration is open! Interactions International 2025: July 1-2, 2025. Allianz stadium (Twickenham), London

NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

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Just Released: Forrester’s “Budget Planning Guide 2025: Customer Experience” can help you aim for ultimate CX success.

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One AI Platform. The Future of Customer Service Automation is Here.

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NICE named the only vendor in 2024 Gartner® Peer Insights™ CCaaS Customers’ Choice

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Announcing NICE 1CX all-in-one UCaaS. Your entire organization, one click away.

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Trusted by the world's leading companies.

Nice things people say

Discover the NICE difference. Hear real stories from industry leaders who trust our unified platform to orchestrate their CX.

Sony Electronics’ contact center handles sales and support for various tech products across multiple divisions. As part of a larger effort to take better control of data and customer experience outcomes, Sony Electronics reimagined the top of the customer contact funnel across voice, chat, and SMS.

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Healthcare system Kaiser Permanente’s Northern California pharmacy call center serves 2.5 million contacts annually with questions ranging from shipment status to drug interaction details. Kaiser Permanente looked to NICE to streamline several components of the in-call and post-call experience for customers, agents, and supervisors.

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General Motors pioneers the innovations that move and connect people to what matters. Headquartered in Detroit, Michigan, with employees around the world, General Motors is a company with global scale and capabilities.

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Don’t take our word for it.

Forrester names NICE a leader in CCaaS

The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report results are in!

Read a complimentary copy of the 2025 Forrester Wave report.

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2024 Gartner Magic Quadrant for CCaaS report

NICE Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

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IDC MarketScape names NICE a Worldwide Leader in CCaaS

NICE named a global Leader in 2024 IDC MarketScape CCaaS vendor report

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AI-Powered Customer Service

Transform your contact center into a world-class customer experience center and form long-lasting relationships.

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All-Encompassing
Cloud Foundation

Surprise and delight your customers with seamless, efficient, and friendly conversations while keeping your costs under control

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NICE named a
CCaaS Leader in
The Forrester Wave™ 2025

Automate Your
Customer Service
at Scale.