In 2022 and beyond, it’s time to shift to digital-first customer support and service. Customers are moving away from voice and toward the online channels that are the easiest for them — especially younger customers.
It’s time for your customer support center to evolve as well. But without a fully integrated approach to servicing multiple digital customer channels, you risk alienating your customers and frustrating your customer service team. This eBook takes you through the top digital customer support channels and helps you understand how integrating them into your contact center will benefit your business.
