Overview
WFM Cloud Reporting is a user-friendly, browser-based solution built for NiCE Workforce Management (IEX) customers running in the cloud. It replaces custom development against the SmartSync REST API with a ready-to-use interface for exporting, importing, and reporting on workforce data — so operations teams, analysts, and business users can manage their own SmartSync configurations without relying on developers or professional services.
If your organization is moving Workforce Management from on-premises to cloud SaaS, or simply wants to get more value from the SmartSync REST API without dedicating development resources to it, WFM Cloud Reporting puts your data within reach of the teams who need it.
