Overview
Join Chris Brdar, Director at Red Mountain Weight Loss, as he shares how Copilot for Supervisors gave his team real-time visibility into patient sentiment and turned a self-described AI skeptic into a believer.
Learn how Red Mountain, now a national weight loss and wellness provider with 250 employees, used Copilot for Supervisors to cut resolution time on a time-sensitive patient issue from 10 minutes to under 4, and how real-time sentiment monitoring and coaching tools freed up supervisors to focus on patients instead of digging through data.
In this session, you'll hear:
- Why staying ahead of constant change in healthcare and technology was critical to remaining competitive after rapid industry upheaval
- How meeting patients where they are, across phone, text, and chat, became central to the patient experience
- How Copilot for Supervisors let a supervisor catch a patient's shipping concern in real time and resolve it before the agent even finished the call
- Why AI as an aid, not a replacement, changed the mind of a self-described traditionalist skeptical of AI's role in customer care
- How real-time sentiment monitoring and Copilot-driven data queries turned hours of manual reporting into minutes
Whether you're leading a fast-scaling healthcare organization or navigating hesitation around AI in your own contact center, this testimonial offers a candid, real-world look at what it means to bring real-time intelligence into patient care without losing the human relationships at its core.