Case Studies

Tripadvisor Creates a Package Deal for Global CX


Having grown into the world’s largest travel guidance and services organization, Tripadvisor was operating a global patchwork of acquired technologies in support of its robust set of services. Operational inefficiencies crept in and overhead increased over time, leading to the decision to consolidate customer support and telesales with NICE CXone. A rapid implementation quickly produced results, including leadership in customer experience and millions of dollars in savings.