Case Studies

Best Practice: The Power of a Digital First Contact Center


Your customers have different preferences in how they want to contact your business. Hear from NICE customer, ESCI on how opening digital channels transformed their contact center, improved agent productivity and drive down costs for their contact center.

Case Studies

Best Practice: Use Speech Analytics to Optimize Performance

Hear from NICE CXone Customer, Expivia on how they are leveraging Interaction Analytics to achieve their KPI's and Deliver an exceptional Customer Experience.

Case Studies

Best Practice: Preparing Your Contact Center for the Unexpected

Hear from NICE CXone Customer, 211 Los Angeles County on how to build a business continuity model for your Contact Center that will help you plan for the unexpected.