CXone Mpower Platform
Platform Overview
Complete AI platform for customer service automation
Enlighten AI
Powering smarter CX with AI-driven insights and automation.
Cloud Architecture
Innovative cloud-native foundation to rapidly scale extraordinary CX
Voice as a Service (VaaS)
Crystal-clear, scalable voice interactions for effortless interactions
Dashboards & Reporting
Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights
Integrations
Seamlessly connect your business systems with our platform
Trust & Compliance
Securing your trust with every interaction
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Calculate your savings
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Capabilities
Interaction Orchestration
Orchestrate all interactions and workflows across every customer service touchpoint.
Omnichannel Routing
Reduce wait times and boost conversions with smart customer-agent matching.
Proactive Engagement
Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.
AI Orchestrator
Unify and optimize every customer service workflow from intent to fulfillment.
Agent Desktop Workspace
Connect front and back office teams with data, conversations, and workflows together in one place.
Workforce Augmentation
Amplify team performance with specialized AI copilots for every role.
Specialized AI Copilots
Elevate human performance with specialized AI copilots for every role.
Workforce Engagement Management
Elevate employees, adapt to flexible work, and meet expectations - without compromise.
Automated Agent Notetaking
Instantly summarize interactions - accelerating resolution times and agent efficiency.
Voice of the Customer
Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.
Interaction Analytics
Gain AI-powered insights from 100% of interactions to drive continuous improvement.
Service Automation
Automated customer self-service solutions increasing retention rates.
Intelligent Virtual Agent
Boost self-service satisfaction and conversion with conversational AI agents.
Experience Optimization (XO)
Synthesize real customer conversations to identify your top automation opportunities.
AI Agents
Instantly create no-code AI agents powered by your data—build once, deploy everywhere.
Proactive AI Agent
Keep customers engaged in conversation from onboarding to installation, service, and retention.
Knowledge Management
Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.
Solutions
By Industry
BPO
Business Process Outsourcers
Financial Services
Customer experiences that count
Government
Elevate citizen trust
Healthcare
Healthy patient experiences
Insurance
Secure policyholder experiences
Retail
Delight customers where they shop
Telecom
CX for Telecommunications
Travel & Hospitality
Boost traveler and guest loyalty
By Business Initiative
Grow Revenue
Boost conversions and win rates to accelerate growth
Engage & Empower Employees
Create a workplace of truly engaged employees
Boost Customer Loyalty
Improve customer loyalty on interactions across the journey
Drive Digital Transformation
Integrate digital technology at the center of CX
Small and Medium Business
Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
Call Center Software
Empower agents to provide better experiences
Increase Operational Efficiency
Leverage AI and automation to increase agent retention
Move to the Cloud
Elevate experiences by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
Integrations & Custom Solutions
CXexchange Marketplace
Discover partner solutions to extend capabilities on our platform
Pre-Built Integrations
Developer Tools & APIs
Endless customization options with RESTful APIs and robust SDKs
Partner Ecosystem
Embark on a journey of shared success and collaboration
91% of customers recommend NiCE as a preferred CCaaS vendor
Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
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Professional Services
Industry-leading expertise, tools and know-how
Implementation Partners
NICE-certified implementation partners
Business Consulting
Your partner for successful transformation
Training
Contact Center Training
Tailored education delivered by CX experts
Support & Assistance
Customer Support
Global support you can depend on
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
Knowledge Base
All Resources
Whitepapers, datasheets, demos and more
Analyst Perspectives
Contact center reports from third party analysis
Terms Glossary
Detailed descriptions of industry-related terms
FAQs
Contact center focused frequently asked questions
Guides
Expert insights for superior CX
Learning & Insights
On-Demand Webinars
Browse our extensive webinar catalog
Interactive Product Tours
Explore the complete platform with our self-guided demos
Blog
CX industry guidance by contact center experts
Why NiCE? Video Series
Step Inside The Room Where It Happened to see CX AI in action
NiCE & Simple: Video Demo Series
Brilliant, bite-sized videos from our top product pros
Community
Events
Upcoming events and webinars
Customer Stories
Our customer's success is paramount. Read case studies about real CX transformation
NiCE Clubs
Collaborate, learn, and share best practices for customer service excellence
Company
About Us
Powering seamless cloud experiences
Investors
Investors relations, reports and filings
Global Offices
Interactive map of locations worldwide
Careers
View job openings and learn about our culture
NiCE Leadership
Meet our global leadership and executive team
News & Media
Press Releases
Find the latest updates from NiCE
Media Center
Media contacts and resources
Corporate Governance
NiCE Trust Center
Market Leadership
Discover why NiCE is the market leader
Corporate Responsibility
In a world where you can be anything, be NiCE
Case Study
Best Practice: Use Speech Analytics to Optimize Performance
Best Practice: Making the Business Case for Cloud Contact Center
Hear from NiCE CXone Customer, 211 Los Angeles County on how to build a business continuity model for your Contact Center that will help you plan for the unexpected.
