Hear from NICE CXone Customer, 211 Los Angeles County on how to build a business continuity model for your Contact Center that will help you plan for the unexpected.
Best Practice: Use Speech Analytics to Optimize Performance
Hear from NICE CXone Customer, Expivia on how they are leveraging Interaction Analytics to achieve their KPI's and Deliver an exceptional Customer Experience.
Best Practice: Making the Business Case for Cloud Contact Center
Looking to deploy a cloud contact center? Hear how NICE Customer, GANT Travel went about making the business case.