Case Studies

Best Practice: Preparing Your Contact Center for the Unexpected


Hear from NICE CXone Customer, 211 Los Angeles County on how to build a business continuity model for your Contact Center that will help you plan for the unexpected.

Case Studies

Best Practice: Use Speech Analytics to Optimize Performance

Hear from NICE CXone Customer, Expivia on how they are leveraging Interaction Analytics to achieve their KPI's and Deliver an exceptional Customer Experience.

Case Studies

Best Practice: Making the Business Case for Cloud Contact Center

Looking to deploy a cloud contact center? Hear how NICE Customer, GANT Travel went about making the business case.