Overview
When you match the right AI with real-time and historical data, within context, you’re bound to create exponential CX value. For this you need a unified AI platform for customer service that leverages a common data model and orchestrates AI across the customer journey – not just general purpose AI tools and an amalgam of data.
In this session you’ll hear how industry leaders like Sony are breaking down data silos and going beyond generic AI to create seamless experiences for their customers and agents, while cutting costs and increasing revenue for their brands.
