Case Studies

Severn Trent Water Moves with NICE to the Cloud and Automates 90% of its Previously Manual Planning Work

Additional Case Studies
Case Studies

Republic Services

Serving 14 million customers with 40,000 employees, Republic Services partnered with NICE to measure, assess, and improve customer sentiment with a comprehensive organizational restructuring to add essential services and capabilities.

Case Studies

NEVA - The City of Seattle Streamlines Utility Workflows with Hybrid Automation

The city of Seattle, Washington, is located on Puget Sound in the Pacific Northwest of the United States. Washington’s largest city, it contains thousands of acres of parkland, a large tech industry, and approximately 740,000 residents.

Case Studies

Agents Improve Advocacy on Behalf of Vulnerable Citizens with NICE Solutions

The contact center for a large county health and human services agency (HHSA) supports 1.4 million people receiving self-sufficiency benefits. Its agents are called upon to be professional and efficient, deescalate crises, emphatically advocate for high-risk service recipients, and quickly adapt to changing government regulations, HHSA offerings and public needs. Read this case study and find out how NICE’s tailored gamification helped a dynamic, high-stakes contact center improve agent experience and, in turn, enhance advocacy for the region’s most vulnerable populations.

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