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Complete AI platform for customer service automation
Enlighten AI
Powering smarter CX with AI-driven insights and automation.
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Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights
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Discover the full value of AI in customer service
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- Interaction Orchestration
  Interaction Orchestration
  Orchestrate all interactions and workflows across every customer service touchpoint.
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  Reduce wait times and boost conversions with smart customer-agent matching.
  Proactive Engagement
  Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.
  AI Orchestrator
  Unify and optimize every customer service workflow from intent to fulfillment.
  Agent Desktop Workspace
  Connect front and back office teams with data, conversations, and workflows together in one place.
- Workforce Augmentation
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  Amplify team performance with specialized AI copilots for every role.
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  Specialized AI Copilots
  Elevate human performance with specialized AI copilots for every role.
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  Elevate employees, adapt to flexible work, and meet expectations - without compromise.
  Automated Agent Notetaking
  Instantly summarize interactions - accelerating resolution times and agent efficiency.
  Voice of the Customer
  Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.
  Interaction Analytics
  Gain AI-powered insights from 100% of interactions to drive continuous improvement.
- Service Automation
  Service Automation
  Automated customer self-service solutions increasing retention rates.
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  Intelligent Virtual Agent
  Boost self-service satisfaction and conversion with conversational AI agents.
  Experience Optimization (XO)
  Synthesize real customer conversations to identify your top automation opportunities.
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  Keep customers engaged in conversation from onboarding to installation, service, and retention.
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  Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.
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  Embark on a journey of shared success and collaboration
  91% of customers recommend NiCE as a preferred CCaaS vendor
  Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
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Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
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Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
Get report

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Case Studie

Best Practice: Scripting to Drive Customer Experience

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Best Practice: Scripting to Drive Customer Experience

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Best Practice: Onboarding your Agents

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Overview

Scripting and call flow routing can drive significant impact to customer experience, hear how NiCE Customer, SumTotal spent time understanding their scripting to ensure that their agents are prepared and customer experience is exceptional.