Overview
In a world where service expectations keep rising, your agents deserve tools that make their work smoother, smarter, and more rewarding.
Playvox by NiCE brings forecasting, scheduling, and engagement together—so your operation runs effortlessly, your people stay motivated, and your customers keep coming back.
With Playvox, you can
see what’s coming and plan with confidence. Self-adjusting forecasts pull in data from every platform, channel, and workflow—so you can meet demand without overstaffing. Scheduling is fast, precise, and conflict-free, aligning skills and availability while accounting for time off, training, or coaching.
Stay in control in real time. Gain up-to-the-minute visibility into performance, adherence, and occupancy. Spot trends early, make adjustments instantly, and keep your day running without roadblocks. Automatic handling timers and detailed dashboards give you a true picture of what’s happening—so you can act with clarity, not guesswork.
Your team’s energy is your competitive edge. That’s why Playvox helps you
recognize and inspire agents with leaderboards, badges, and points that celebrate success. A closed-loop coaching process turns insights into learning plans, scheduled during off-peak hours to keep service flowing.
The result? A workplace where agents feel valued, customers feel understood, and operations feel predictable and productive.
In a NiCE world, service is seamless, people are empowered, and problems disappear before they become issues. With Playvox by NiCE, you’re not just managing schedules—you’re creating an environment where great experiences happen naturally.
Playvox by NiCE. Master operations. Engage employees. Delight customers.
