Orchestrating AI for exceptional CX

Overview

The world of customer experience is undergoing a pivotal transformation, with the gap between consumer expectations and what most businesses can deliver rapidly widening. Discover how to bridge this CX gap with AI orchestration, a critical strategy for delivering customer interactions with precision, speed, and personalization at scale by combining general-purpose AI models with CX-specific models.

In this eBook, you will:

• Learn how combining general-purpose AI models with CX-specific models enables organizations to dynamically apply the right AI to the right use case in real time
• Learn how NiCE's CXone Mpower platform, with its AI orchestration built into its core, provides centralized AI governance, consistent AI use across the business, and intelligence defined once and applied everywhere
• See real-world results from customers who utilized CXone Mpower to cut coaching cycles from weeks to hours, shorten agent training by a full week, and dramatically boosted CSAT and NPS scores while reducing escalations