Interactions 2024 - Las Vegas

Case Studies

MoneyGram powers digital transformation with contextual help from CXone guide

Overview

MoneyGram, which provides financial services including money transfer in more than 200 countries and territories, needed a contextual help solution for its web presence that would be both powerful for consumers and easy to implement and maintain behind the scenes. Expanding its existing relationship with NICE, MoneyGram implemented NICE CXone Guide to simplify transactions, better promote its loyalty program, and reduce reliance on IT to solve day-to-day business challenges in 14 languages and 35 countries.