Meet your CXone Mpower Agents: Build AI that works like you do
Overview
Your customers don’t have time to wait—and neither do your teams. CXone Mpower Agents are the next generation of automation: purpose-built, AI-powered agents that act with real-time reasoning to serve your customers and support your employees.
Built on the CXone Mpower platform, these agents don’t just answer—they act. With a single natural-language prompt, you can create Mpower Agents trained on your data, policies, and tone of voice. They work across channels, adapt to complex workflows, and operate as intelligent extensions of your brand.
From resolving routine requests instantly to supporting agents in real time, Mpower Agents help you scale your service operations—without scaling your burnout. And because they’re embedded in the most intuitive platform for customer service automation, anyone on your team can build, launch, and manage them—no code required.
This e-book walks you through the key features, real-world use cases, and transformative value of Mpower Agents, including how AI Studio and Actions help you identify automation opportunities, configure agent behavior, and evolve performance with every interaction.
