Tax season drives millions of constituents to seek government help. In 2023, the IRS saw a staggering 65% increase in calls. Most revenue departments had to ramp up staffing 25% to 100%.
This high demand can overwhelm government service teams and lead to frustrating experiences. The solution? Supercharge your services with AI-powered, customer-first technology and best practices—ensuring fast, efficient, and personalized support during peak tax season.
NICE’s new paper reveals how you can pave the way to exceptional tax service:
Streamline processes by automating end-to-end services with one platform
Reduce stress with 24/7 AI-powered integrated front door support
