Citizens expect the same quality of customer experiences (CX) from government agencies that they receive from the private sector. So, how are agencies meeting that demand?
“Improving Citizen Experience,” a new survey from NiCE and the GovExec research group, reveals how agencies are creating a more customer-centric approach.
For example, 80% are using CX technology to understand customer behaviors, improve internal analytics, and proactively reach out to citizens.
The complimentary report covers insights on four major topics:
Technology enhancements
Proactive communication
Self-service options
Knowledge management systems
Discover how you can deliver exceptional citizen experiences
