Interactions 2024 - Las Vegas

White Papers

Leading the Government Evolution Around Citizen Experience

Overview

Citizens now expect the same seamless experiences from government agencies as they do from the private sector. When it comes to satisfaction, 80% of citizens say quality experiences are as important as quality of service.

Agencies focus on providing exceptional citizen experiences, but are they delivering the right ones in today’s digital-first world? That takes new channels and tools, including the cloud, AI, and personalized self-service.

Not just to benefit citizens, but employees too. Almost half of workers say they’re likely to leave their jobs without the right workplace tools.

This insightful eBook serves as a wake-up call showing how to delight customers and empower agents. The guide explores:

  • Creating hassle-free, frictionless, digital experiences for every citizen
  • Exceeding expectations by offering agent-assisted and self-service options
  • Optimizing experiences with a centralized, cloud-based platform
  • Automating tasks to save time for agents and reduce costs for contact centers
  • Case studies: Improving citizen satisfaction and operations by actual agencies

Get your copy and start leading your evolution now.

White Papers

Maintaining Contact Center Modernization Momentum

Learn more about the need for, and benefits of, AI-powered self-service that will help agencies deliver personalized and prompt resolutions.

White Papers

Getting the Full View of the Constituent Experience

Discover a framework for understanding and realizing the value of feedback management technology.

White Papers

The ROI of VOC in Government Institutions

As customer expectations of for-profit companies increase around timely service, personalization, and quality, these expectations increasingly carry over to the public sector.