Case Studies

With CXone, HireRight improves performance, agent satisfaction & CX


Agents were frustrated and handle times were long because HireRight had to rely on different contact center systems that were outdated and not integrated. But with the move to the unified CXone cloud CX platform, there’s full integration with the company’s Salesforce CRM and everything has improved, from agent productivity and satisfaction to performance metrics, including handle time, down 30 seconds!