Case Studies

Growing With Gusto: Rapid Path to Business Outcomes


Gusto’s collaborative work style needed a workforce management solution that would provide structure yet maintain flexibility. They needed greater insight to metrics, a platform to ensure quality customer experiences, superior integration capabilities and expert advisory to manage it all. Gusto turned to NICE for workforce management (WFM) integrated into the NICE CXone platform and NICE Value Realization Services for ongoing expert advisory, change management and adoption success.