Case Studies

Growing With Gusto: Rapid Path to Business Outcomes

Additional Case Studies
Case Studies

EE Expands Workforce Flexibility and Engagement with NICE Workforce Management

Telecommunications provider EE and its sister organizations BT and Plusnet consolidated workforce management solutions into a single NICE Workforce Management instance to improve flexibility and enhance employee engagement. The new solution provides greater schedule flexibility and improved efficiency for 17,000 agents across 37 contact center locations.

Case Studies

Growing Workforce Management (WFM) and Increasing Operational Rigour

Belong, an Australian communications company, leveraged NICE expertise to grow its workforce management proficiency. With NICE’s assistance, Belong is correctly mapping and categorizing calls from its ACD and to NICE Workforce Management.

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