White Papers

Giving patients consumer-like experiences


Healthcare leaders are still trying to attract patients and rebuild trust since the pandemic. What’s more, patients now demand the same digital experiences consumers get from other industries. However, this is easier said than done.

This new white paper from Becker’s Healthcare explores how hospitals are streamlining digital interactions to boost satisfaction, drive savings, and alleviate staff. Becker's Hospital Review spoke with the director of patient experience at Emory Johns Creek Hospital and other digital experts about how to accomplish the above goals and deliver the consumer-centric experiences patients are demanding.

This insightful report covers:

  • Technology and other issues driving patient and staff frustration
  • Why improving patient access and engagement is critical
  • Ways healthcare uses a holistic approach for better patient journeys
  • Platforms and AI technology that help streamline patient interactions
  • How one hospital is increasing patient satisfaction
White Papers

Metrigy Research Report: Trends for Patient Experience Success

Patients are also consumers, which means using proven customer experience (CX) technology to deliver successful patient experiences (PX) is vital.

White Papers

Patient Experience: Five Ways to Improve Patient Interactions

Discover how your organization can deliver seamless care journeys with “Five Ways to Improve Patient Interactions.” This insightful guide reveals:


How artificial intelligence improves healthcare customer satisfaction scores

Healthcare executives have made it a strategic priority post-pandemic to actively measure and improve customer satisfaction (CSAT), as they have witnessed the many ways poor customer service experience can affect the business, the bottom line, and even the well-being of the patient.