Despite the rise of automation, human-led support remains vital to your organization, and agents represent the essence of your brand. Recent studies show that over 88% of CX leaders prioritize investing in AI-powered tools to assist agents. Join this webinar to uncover the transformative potential of AI in enhancing the human touch of customer interactions. We’ll explore six effective strategies that companies are using to optimize both customer and agent experiences, including providing real-time coaching for agents, automating manual tasks, and more!
