With brands focusing on digital transformation, next-gen channels such as search, in-app messaging, proactive communication, and others are more important than ever. Far too often these are getting added to the tech stack in a silo—leading to disconnections throughout the customer journey. Watch NICE's senior product marketing manager, Catherine Forino, talk about the importance of using an open platform—think suite-based—that can inform all applications in real-time.
In this on-demand webinar, we cover:
- How to provide better CX using data and analytics within one suite-based solution
- Why Digital-first is best to provide a seamless experience
- How eliminating CX gaps can be resolved with proper solutions for every interaction
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