Overview
CXone Mpower Workforce Management delivers True-to-Interval accuracy—powering AI-driven forecasting and precision staffing for today’s fast-paced, omnichannel contact centers.Modern customer interactions don’t follow a straight line. They start and stop across chat, email, and social, spanning multiple intervals and agents. Traditional workforce management methods can’t keep up.With True-to-Interval (TTI), CXone Mpower WFM maps activity to when and where it actually happens—giving you the clarity and agility to manage dynamic customer demand. Backed by advanced AI, it ensures your workforce is always optimized to deliver fast, seamless service across every channel.This overview highlights how CXone Mpower WFM with TTI helps you:- Improve forecast accuracy and intraday management across asynchronous, multi-channel interactions
- Align staffing with real-time demand for better service and agent utilization
- Maximize efficiency without sacrificing service quality by blending front and back-office workloads seamlessly
- Empower your teams. Exceed customer expectations. Stay ahead in the digital era with CXone Mpower WFM.
