CXone WFM’s True to Interval - Accurate Staffing in Every Interval, Across Every Channel

Overview

CXone WFM transforms workforce management with True-to-Interval accuracy—ensuring precise staffing decisions in today’s fast-paced, omnichannel contact centers.

This datasheet answers key questions about how TTI works within CXone WFM to:

• Improve forecast accuracy and intraday management
• Align staffing with real-time demand across channels
• Maximize efficiency without sacrificing service quality