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ContactBabel: The 2023 US Contact Center Decision-Makers’ Guide

Companies are constantly navigating between thriving and surviving as every year brings new market challenges. Sustaining an unrelenting focus on the customer experience (CX) is the key to maintaining a competitive advantage, sustaining customer loyalty, and growing revenue in all market conditions.

The 2023 ContactBabel Decision-Makers’ Guide has the latest information! This new guidebook identifies key areas of improvement and helps customer-facing businesses be aware of what’s around the corner.

Download your copy and get valuable tips for CX success, including:

  • Identifying key areas to maximize revenue and ROI
  • Recognizing opportunities that align with what customers value
  • Supporting a continuous improvement culture
  • Focusing on new technology to enhance the customer experience

Make your next choice a smart one! Get your copy today.

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From Contact Center to Impact Center in this ebook

Your contact center is the heart of customer experience. It’s a hub of valuable customer interaction data and customer feedback that can help you improve KPIs across the business. This eBook shares best practices for driving business value from Voice of the Customer insights.

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Chatbot Starter’s Guide: A comprehensive guide to customer service chatbots

Chatbots and virtual agents deliver automated customer support for common questions at any time of the day, which bolsters the effortless self-service customers want. In fact, 81% of customers want brands to offer more options to self-serve.