Avoid the break-up: How to be a contact center employer of choice in a candidate-driven market

Overview

With 65% of employees looking for new jobs, it’s critical that contact centers understand what today’s agents really want—and recognize the warning signs of those who are ready to break-up with the organization.

During this webinar, you’ll discover how to:

• Improve agent morale with technology
• Measure performance in ways that empower and motivate agents
• Rethink workplace dynamics for higher agent retention