NICE CXone Unified Communication as a Service (UCaaS) Integrations
Collaboration beyond the contact center.
Better Understand Customer’s Omnichannel Journey
Track, analyze & report on callers’ journey thru integrated Conversational AI, UC and CC.Integrated Conversational AI and IVR
Lower call volumes to UC and CC agents and analyze caller journey data to optimize business process and improve the caller experience.We pre-build, so you don’t have to.
BluIP UC is on-net with Nice and Microsoft’s Operator Connect for Teams.