NICE’s Virtual Assistant, NEVA, Boosts CX for Major Japanese Insurance Agency’s Emergency Helpdesk
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May 25, 2022
With NEVA, Japan’s Aioi Nissay Dowa Insurance Co. Ltd saw substantial AHT reductions as agents were equipped to deliver better service with greater efficiency and accuracy
NICE 2022 Digital-First Customer Experience Report Finds 81% of Consumers Say They Want More Self-Service Options
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May 24, 2022
While 95% of companies surveyed reported a dramatic growth in customer self-service requests in 2021, major gaps still exist between what businesses think customers want and what consumers actually prefer
NICE CXone Selected by MedQuest to Enhance Patient Experiences with New Advanced Integrated Digital and Self-Service
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May 23, 2022
A leader in outpatient imaging services to provide smart digital and self-service experiences with NICE CXone to improve services for patients, health systems and hospitals
NICE Actimize Positioned as Highest-Scoring Vendor Across Technology Excellence Metrics in 2022 Quadrant Knowledge Solutions KYC Report
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May 19, 2022
NICE Actimize’s next-generation KYC/CDD solution leverages AI and machine learning to provide accurate customer risk scoring and reduce compliance risk
NICE Leads Digital Transformation of Evidence Management for Champaign County State’s Attorney’s Office
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May 18, 2022
Powered by the Evidencentral platform, NICE Justice will help the Champaign County State’s Attorney’s Office unlock the truth from digital evidence to deliver fair and timely justice for victims, defendants and communities.
NICE Wins 2022 Best Practices Award for WFM Product Leadership in the Indian Market
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May 17, 2022
Frost & Sullivan recognizes NICE’s Workforce Management suite, praising the company’s innovation and customer-focused growth strategy.
NICE Actimize Releases 2022 Fraud Insights Report Identifying Threat Patterns Emerging Across Financial Institutions
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May 16, 2022
Using anonymized data, insights were secured across online and offline payments channels, including P2P, ACH, wires, checks, and card transactions.
NICE Reports 16% Growth in Total Revenue and Record Profitability for the First Quarter of 2022
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May 12, 2022
Cloud Revenue Increased 29% with Record Cloud Gross Margin
Record $193 Million Cash Flow Generated from Operations
Company Raises Both Revenue and EPS Guidance for Full Year 2022
NICE Interactions Live 2022 to Showcase Strategies for Mastering Frictionless Customer Experiences
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May 10, 2022
Interactions 2022 is the largest CX industry event and offers unique content exploring new ways to create frictionless experiences in the new digital age with a first of its kind immersive virtual reality experience
NICE Investigate Helps British Transport Police Streamline Management of Digital Evidence and Investigations
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May 4, 2022
Part of NICE’s Evidencentral Platform, NICE Investigate is helping British Transport Police remove obstacles which slow the collection and sharing of digital evidence