Technology Alliances

Tap into the tech that customers need next

The best customer experiences happen in a connected ecosystem – when the right technologies work together. NiCE technology partners connect the platforms, data, AI, and services enterprises rely on to deliver smarter, more connected customer experiences.

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Integrated technology that moves CX forward

Technology alliances help customers maximize the value of their existing tech investments while creating new opportunities to innovate alongside NiCE.

Build connected CX solutions
Integrate complementary technologies into the NiCE ecosystem to help customers connect CXone with the platforms they already rely on.
Scale across enterprise platforms
Meet customers where they operate – from cloud infrastructure and data platforms – to create collaboration, workflow, and AI ecosystems.
Turn AI momentum into customer impact
Create practical pathways to enterprise-ready outcomes with best-in-class technology that delivers on the promise of AI.

Why partner with NiCE?

Turn your technology solutions into a bigger CX opportunity. NiCE partners get the platform, reach, and go-to-market muscle to deliver smarter integrations and turn them into growth.

Create bigger CX value

Connect your technology to NiCE and help customers solve complex CX challenges through integrated data, AI automation, and service experiences.

Make your story sharper

Translate technical capabilities into clear customer value, so sellers, buyers, and ecosystem teams understand where your solution fits and why it matters.

Build for enterprise scale

Access technical guidance and resources to deliver integrations that perform in complex enterprise environments.

Launch with impact

Go to market with joint messaging, marketplace presence, and co-activation designed to create demand.

Two flexible paths to partnership

The NiCE ecosystem is designed to meet you where you are in your journey.

Strategic technology partnerships

Designed for established technology providers looking to build strategic joint product innovation with NiCE.

Executive Alignment
Joint business planning and value mapping.
Value enhancement
Technical review and architecture design of joint products.
Global go-to-market launch
Co-marketing and sales enablement rollout.

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DEVone and CXexchange

Ideal for innovators building integrations and extending the NiCE platform through certified marketplace solutions.

Platform access
Access SDKs, APIs, and sandbox environments.
Open innovation
Develop your integration and certify with security review.
Marketplace exposure
Publish your solution to CXexchange.

Whether you’re an established technology leader or just beginning to build integrations, NiCE offers multiple ways to engage with the ecosystem.

Integrate NiCE into the platforms where work gets done

Build integrations that extend CXone across the CX ecosystem, helping customers infuse intelligence in the systems where CX is orchestrated.

AI

Deliver AI-enabled tools that help CX agents automate tasks and create customer outcomes faster?

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CRM

Connect NiCE with leading CRM systems to bring customer data and context into the agent workflow.

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Business Intelligence

Provide analytics and reporting integrations that turn NiCE data into insights for better CX decisions.

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Knowledge management

Integrate knowledge repositories that help agents find the right answers faster across services.

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Middleware

Connect NiCE with core enterprise systems and data to simplify orchestration across environments.

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Professional services

Offer packaged services and accelerators that help customers optimize and extend NiCE capabilities.

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Security and compliance

Support authentication, compliance workflows, and data protection across customer interactions.

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Unified communications

Connect NiCE with calling, messaging, and collaboration tools to streamline communication across teams and customers.

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Video, mobile, and social

Extend NiCE into digital engagement channels, helping customers connect through video and social messaging platforms.

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Automatic call distributor augmentation

Bring NiCE into existing contact center environments by connecting solutions to third-party ACD platforms.

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Build deeper CX AI value with NiCE

Drive growth and innovation with the industry's most comprehensive partner program.

2300+ CX AI Expertise

Partners around the world are trained and certified on NiCE CX AI Solutions

200+ Services partners certified

Certified delivery partners on NiCE methodology & standards around the world

180+ DEVone ISV apps for the platform

400+ Active regional sales-focused resellers across 150 countries

Your next CX opportunity starts here

Join the NiCE ecosystem to help more customers discover what’s possible, or find a TSD partner ready to guide your next CX decision.

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Frequently Asked Questions

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Yes. When marketplace billing is the right fit, NiCE can support transactions through hyperscaler marketplaces. NiCE primarily aligns its product offerings to align with billing through the AWS Marketplace. And in certain scenarios, NiCE architecture can support billing through the Azure Marketplace.

GSIs help customers plan, implement, and manage large-scale CX transformation. Technology Alliances connect NiCE with the platforms, data, cloud, AI, and workflow tools customers already use. In many projects, both can work together: the technology alliances extend the solution through connected platforms, while GSIs help design, implement and scale the transformation.

Yes. Many organizations work with multiple NiCE partners. For example, you may work with a technology partner for an integration, a systems integrator for implementation, and a reseller or advisor for purchasing support.

Apply through the NiCE partner program or DEVone ecosystem. The NiCE team will review your company, solution, integration fit, and go-to-market goals to determine the right path. Technology partners may build integrations, list solutions on CXexchange, or work with NiCE on joint customer value, depending on program fit and readiness. NiCE describes technology partners as companies that integrate advanced technologies with CXone to create stronger customer solutions.

Eligible technology alliance partners can apply to publish approved solutions on CXexchange, NiCE’s marketplace for partner integrations that extend CXone capabilities. The current NiCE site describes CXexchange as a marketplace where customers can discover partner solutions, pre-built integrations, and custom options that extend the platform. Listing availability will depend on your partner status, solution fit, integration readiness, and NiCE approval.