What is OMB Circular A-11, Section 280?

OMB Circular A-11 also called, “Preparation, Submission and, Execution of the Budget”, contains section 280 that sets forth requirements for agencies to create a comprehensive inventory of all IT investments, establish performance metrics for those investments, and develop a five-year strategic plan for managing those investments. The section also requires agencies to use a standard cost accounting methodology to assess the costs and benefits of each IT investment and to regularly assess and inform on the execution of those investments.

Additionally, Section 280 also mandates that agencies adhere to the Federal Enterprise Architecture (FEA) framework when developing their IT strategic plans and making IT investment decisions.

OMB Circular A-11, Section 280 is an important document that provides guidance to federal agencies on how to effectively manage and report on their IT investments, helping to ensure that federal IT resources are used efficiently and effectively to support the mission of the government.

How NICE can help

As a market leader in customer experience software, CXone provides an intelligent, unified suite of applications covering the breadth of contact center management disciplines, simplifying administration, and streamlining the user experience. It is the only CX platform that delivers CXi—customer experience interactions—for frictionless experiences across the customer journey. CXone delivers digital-first, personalized, proactive, and omnichannel interactions.

CXone also includes pre-defined CRM integrations and UCaaS integrations with the leading solutions on the market. These integrations provide a holistic customer experience software solution capable of elevating customer and employee experiences for companies of all sizes.

See how NICE CXone helps governments and the public sector improve their citizens' experiences.

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