What is an Utterance?
An utterance refers to a single spoken or written expression made by a user when interacting with a conversational AI system. It is a discrete element of what the user says or types. Utterances can be simple sentences, questions, commands, or any type of human-language voice or text communication.A user looking for a product demo, for example, might use utterances such as "see a demo", "watch a demo", "see a demonstration", "can I schedule a demo", "is there a video I can watch", "best way to see a demo of [product name]", etc.Utterances are key to the functioning of conversational AI, chatbots, IVRs, and other voice interactive systems. These technologies are programmed to identify and understand utterances that form key phrases required for interacting with customers and other users.How NiCE is Redefining Customer Experience
NiCE offers the industry’s only unified AI platform for customer service automation. CXone Mpower revolutionizes how organizations automate customer service from start to finish—with channels, data, end-to-end workflows, and enterprise knowledge converging to improve customer experience at scale. With domain specific AI trained on the industry’s largest CX dataset, an open framework with endless integration possibilities, and a complete suite of advanced AI applications, CXone Mpower is one platform built for organizations of all sizes to deliver seamless customer service experiences, boost operational efficiency, and drive better outcomes.Interaction Orchestration
Omnichannel interaction routingDigital and Voice ChannelsAutomatic Call Distributor (ACD)Interactive Voice Response (IVR)Proactive Engagement