General Customer Experience & Contact Center FAQs

What is FedRAMP and how does NiCE offer FedRAMP-authorized contact center solutions?

FedRAMP is a U.S. government program that standardizes security for cloud services. NiCE CXone Mpower has been providing FedRAMP-authorized cloud contact center solutions since 2018.

Why does FedRAMP matter for contact centers?

FedRAMP compliance ensures that cloud solutions meet strict security requirements mandated for handling government data.

How does NiCE CXone Mpower meet FedRAMP requirements?

CXone Mpower employs rigorous security controls, encrypted data storage, and continuous monitoring validated through the FedRAMP authorization process.

Who benefits from FedRAMP compliance?

Government agencies, contractors, and regulated industries can confidently use CXone Mpower to meet security and compliance mandates.

How is this different from other platforms?

NiCE maintains FedRAMP Authorization at the Moderate Impact Level (Package ID: FR1704655535) and was the first CCaaS provider to achieve authorization. NiCE CXone Mpower offers more than 35 FedRAMP-authorized applications.

We are globally recognized for our industry compliance and security with robust encryption, advanced threat detection and continuous monitoring to protect your sensitive data around the clock.

Learn more about secure cloud CX