General Customer Experience & Contact Center FAQs

What are the different types of customer service?

Customer service encompasses various methods designed to meet customer needs efficiently and effectively, from automated tools to live agent support.

What is self-service customer support?

Self-service allows customers to resolve issues independently through knowledge bases, FAQs, and AI-driven virtual assistants.

What is assisted service?

Assisted service involves live agents handling inquiries via phone, chat, or email to resolve more complex or high-touch issues.

What is proactive customer service?

Proactive service anticipates customer needs by offering help or solutions before an issue arises, increasing satisfaction and loyalty.

What is omnichannel support?

Omnichannel support integrates voice, chat, email, social, and messaging platforms, enabling seamless transitions between channels for a consistent experience.

How does this create a NiCE world?

By offering multiple service types, businesses ensure every customer receives timely, convenient, and personalized support across their journey.

See how it works in action

General Customer Experience & Contact Center FAQs