General Customer Experience & Contact Center FAQs

How do I use a Virtual Assistant with CXone Mpower?

Virtual Assistants in CXone Mpower automate routine interactions, guide customers through self-service, and provide real-time support to agents during live conversations.

What tasks can Virtual Assistants handle?

They manage tasks like password resets, order tracking, appointment scheduling, and answering FAQs, reducing manual workloads.

How do Virtual Assistants assist agents?

They surface relevant knowledge, suggest next-best actions, and handle background processes so agents can focus on customer engagement.

Can Virtual Assistants integrate with other tools?

Yes, CXone Mpower Virtual Assistants connect with CRMs, knowledge bases, and other business systems to deliver seamless, contextual support.

What benefits do Virtual Assistants provide for CX?

They reduce wait times, improve resolution rates, and enhance customer satisfaction by providing fast, automated assistance.

Learn more about AI-powered CX tools

General Customer Experience & Contact Center FAQs