Reducing agent turnover requires focusing on employee satisfaction by offering career development paths, fair and flexible scheduling, and stress-reducing technology that streamlines workflows.
What strategies help retain agents?
Recognizing achievements, providing continuous training, and equipping agents with AI-driven tools to simplify tasks can boost morale and reduce burnout.
Why does this matter for CX?
Lower turnover leads to a more experienced workforce, improving service quality, consistency, and customer satisfaction while reducing hiring and training costs.
