General Customer Experience & Contact Center FAQs

How can I reduce agent turnover?

Reducing agent turnover requires focusing on employee satisfaction by offering career development paths, fair and flexible scheduling, and stress-reducing technology that streamlines workflows.

What strategies help retain agents?

Recognizing achievements, providing continuous training, and equipping agents with AI-driven tools to simplify tasks can boost morale and reduce burnout.

Why does this matter for CX?

Lower turnover leads to a more experienced workforce, improving service quality, consistency, and customer satisfaction while reducing hiring and training costs.

Learn more about improving agent retention

General Customer Experience & Contact Center FAQs