Agentic AI refers to autonomous AI systems capable of initiating tasks, making decisions, and adapting to complex workflows with minimal human input. NiCE Agentic AI is designed to act independently within CX environments, streamlining operations while ensuring accuracy and speed.
How does Agentic AI work?
NiCE Agentic AI functions by:
Understanding context across systems, channels, and interactions
Initiating actions without direct commands, reducing manual effort
Making data-driven decisions to optimize workflows
Adapting dynamically as conditions, priorities, or data change