NICE Maintains Leadership and Customer Recognition in DMG’s Interaction Analytics Product and Market Report

For the tenth consecutive year, DMG Consulting LLC recognizes NICE as the interaction analytics market share leader with perfect scores across each of 24 categories of customer satisfaction. NICE was noted in the report for holding the largest percentage of the total interaction (speech and text) analytics market based on the number of contact center seats, as it has for the past nine years.

Download your complimentary copy to learn more about:

• Interaction Analytics market activity and growth projections
• NICE’s industry leading functionality
• Why your investment is future-proof with NICE’s comprehensive solutions

NICE provides the world’s leading companies and organizations with the most flexible, scalable and personalized methods of tapping into the power of data. With omnichannel AI-enabled analytics at the journey level, interaction level, and behavioral level, organizations leverage predictive and interpretive insights in real-time for informed decision making. Download this report to learn more.