What is the NiCE CX AI platform?

The NiCE CX AI platform is a customer experience platform designed to orchestrate human and AI agents, automate customer interactions, empower the workforce, and improve experiences across every point of engagement.

What does Agentic Experience Automation do?

Agentic Experience Automation goes beyond answering questions by automating customer intent through fulfillment, helping organizations resolve needs faster and more completely.

What are AI Agents for Self-Service?

AI Agents for Self-Service let organizations create no-code AI agents powered by their own data, making it possible to build once and deploy across multiple channels.

How do AI Agents for Proactive Engagement help businesses?

AI Agents for Proactive Engagement help businesses keep customers engaged in conversation across onboarding, installation, service, and retention, reducing friction and improving continuity.

What is the role of Knowledge Management in customer experience?

Knowledge Management activates AI-powered enterprise knowledge so organizations can increase self-service resolution rates, improve consistency, and strengthen customer loyalty.

What is Engagement Orchestration?

Engagement Orchestration helps organizations move beyond interaction management to coordinate workflows across the enterprise, connecting systems, people, and processes from intent to fulfillment.

How does Omnichannel Routing improve customer service?

Omnichannel Routing improves customer service by matching customers to the right agents more intelligently, helping reduce wait times and increase conversions.

What does Workforce Management help organizations achieve?

Workforce Management uses AI-based forecasting and scheduling to help organizations maintain service levels, optimize staffing, and control operational costs.

How does Interaction Analytics support continuous improvement?

Interaction Analytics provides AI-powered insights from 100 percent of interactions, helping organizations uncover trends, identify opportunities, and continuously improve customer experience and agent performance.

What do Copilot for Agents and Copilot for Supervisors do?

Copilot for Agents helps customer service agents improve productivity and engagement with AI assistance, while Copilot for Supervisors helps supervisors drive focus, productivity, and performance across teams.

AI Customer Experience Solutions

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Automate experiences, orchestrate engagement across channels, and empower the workforce on a shared AI platform foundation.

Agentic Experience Automation

Go beyond answering questions to fully automate customer intent through fulfillment.

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Engagement Orchestration

Evolve from interaction management to workflow orchestration across the entire organization.

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Workforce Empowerment

Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.

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The world’s leading brands trust NiCE to power 25B+ interactions a year

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The NiCE CXone catalog

Top ranked in customer reviews

NiCE is highly rated by our customers — every high score fuels our drive to lead and innovate across the CX AI category.

NiCE Cognigy named a Leader in The Forrester Wave™ 2026

NiCE Cognigy has been recognized as a Leader in The Forrester Wave™ 2026: Conversational AI Platforms for Customer Service Q2 2026

IDC MarketScape names NiCE a European Leader in CCaaS

NiCE named a leader in the 2025 IDC MarketScape: European CCaaS Applications Software Vendor Assessment

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