A unified, enterprise-grade open cloud foundation

CXone is the fully scalable and elastic single cloud platform you’ll never need to replace. You only pay for what you use and are free to scale up and down as required. Our offering is open and extensible, with over 250 APIs and 75 development partners. It even includes the industry’s only voice service level agreement.


Connect customers and agents across any channel

CXone Omnichannel Routing empowers agents to positively and productively interact with customers in any channel.


Unlock the potential of your team

CXone Workforce Optimization (WFO) applications’ suite enable organizations to record voice interactions and agents screens, improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff.


Extend your C​Xone investment

NICE inContact CXone DEVone Ecosystem connects trusted, fully integrated applications and functionality to the CXone portfolio. Using the CXexchange Marketplace, CXone customers can self-select innovative products to extend the CXone solutions they use every day-positively impacting busin​ess outcomes at the click of a button.

  • Maximize - your CXone investment systems
  • Find - the right solutions with the click of a button
  • Assure - compliance  & indemnification
  • Gain - deeper insights from customized reporting & analytics
  • Improve - CSAT, SLAs, & other key performance metrics


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