Cloud Services/Software (AI) Acceptable Use Policy
1. Purpose. This Acceptable Use Policy (“AUP”) outlines the acceptable and responsible use of NICE Cloud Services and Software with AI technology or features (collectively, the “AI Service(s)”). By use of the AI Services, all Customers, including Customer personnel, agree to the terms of this AUP.
2. Definition of AI in AI Services. For the purposes of this AUP, “AI” means artificial intelligence, or computer programs designed to mimic human decision-making and reasoning, including natural language processing, machine learning, predictive analytics, and generative artificial intelligence.
3. Ethical Guidelines. Customers must adhere to ethical principles when using AI features, promoting fairness, transparency, and accountability. Discriminatory, biased, or unethical practices in AI interactions are strictly prohibited. Customers must ensure responsible use of AI Services and any outputs, including applying appropriate human oversight and transparency to avoid misleading users or creating unintended harm.
4. Compliance with Laws and Regulations. Customers must comply with all applicable laws, regulations, and industry standards governing the use of AI in the AI Services in the jurisdiction where they operate. The AI Services must not be used for any purpose that violates local, national, or international laws.
5. Consent and Notification. Customers are responsible for providing required privacy notices and obtaining any necessary consents for individuals whose data is processed by AI Services.
6. Prohibited Uses. Use of the AI Services for any of the following is strictly prohibited: (a) discriminatory or harmful purposes; (b) illegal, fraudulent, or malicious activities; (c) violation of intellectual property rights; (d) distribution of false or misleading information; (e) any use that disrupts the normal operation of the AI Services; (f) disabling or circumventing any security controls, safety measures, or transparency features of the AI Services; or (g) misusing outputs in a manner beyond the permitted purpose of the AI Services.
7. Monitoring and Compliance. Customer’s use of the AI Services may be monitored to ensure compliance with this AUP. Customers found in violation of the AUP may face suspension or termination of access to AI Services.
8. Stakeholder Engagement. NICE encourages engagement with Customers to gather feedback and address concerns related to AI usage. Continuous improvement is essential for responsible AI development and deployment.
9. Review and Update. This AUP will be periodically reviewed and updated to reflect changes in technology, legal requirements, and ethical standards.
