Awards
Awards & Recognition
NiCE continues to be recognized by 3rd party organizations for outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.Featured awards
NiCE named a CCaaS Leader in The Forrester Wave™ 2025
NiCE has been recognized as a Leader in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report.Get your copyNiCE Named a 10X Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
NiCE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the tenth consecutive year for its CXone cloud platform.Learn MoreNiCE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases
Research and consulting firm, Metrigy, gave top honors to NiCE CXone Expert in its report evaluating customer self-Learn More
NiCE Named 2022 Company of the Year in the North American Contact Center Industry by Frost & Sullivan
Frost & Sullivan recognized NiCE with the 2022 Best Practices Company of the Year Award in the North American Contact Center industry.
NiCE Enlighten XO Awarded 2022 CUSTOMER Magazine Product of the Year Award
Enlighten XO is honored for continued innovation uniquely using data and purpose-built AI to create smart self-service.
NiCE Named Overall Leader in SPARK Matrix
As a powerful innovator in customer experience interactions (CXi), NiCE has been named overall leader by Quadrant Knowledge Solutions in the SPARK Matrix Speech Analytics 2022 Report.
NiCE Captures 2022 “Customer Experience Technology of the Year” Award from National Technology News
Honored as an innovative CX solution which delivers extraordinary customer experiences, NiCE Enlighten AI offers a comprehensive AI and machine learning framework.
NiCE CXone Awarded TMC’s 2022 Cloud Computing Product of the Year Award
NICE’s CXone is the leading digital-first CX platform allowing organizations to create frictionless experiences.
NiCE Wins Digital Innovation Award for Customer Experience Excellence
NiCE CXone recognized in Ventana Research Digital Innovation Awards as technology vendor that best exemplifies innovation in applications and technologies that support digital customer engagement.
NiCE Enlighten AI Receives 2022 “Workforce Innovation of the Year” Honor in Customer Contact Week’s Excellence Awards Competition
NiCE is honored for its ability to address unique challenges in workforce optimization, for increasing agent productivity, and for driving superior contact center and CX performance.
NiCE Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service
NiCE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the eighth consecutive year for its CXone cloud platform.
NiCE Receives 2022 Industry Award from Speech Technology for Boosting Contact Center Performance With Artificial Intelligence-Based Solutions
Enlighten XO advanced AI builds smart self-service, delivering CXi through a unified suite of applications on the CXone platform.
NiCE RPA Named a Leader in Everest Group’s Task Mining Products PEAK Matrix
NiCE NEVA Discover scores high on both ‘Vision and Capability’ as well as the ‘Market Impact’ axis in leading analyst’s Task Mining Products Assessment.
NiCE Positioned as Industry Leader Across All Three Contact Center Categories in destination CRM’s 2022 Industry Leadership Awards
Based on scoring by industry analysts and consultants, NiCE was recognized for leadership in contact center infrastructure, interaction analytics, and Workforce Optimization/Engagement
NiCE Named a Leader in 2022 SPARK MatrixTM for Voice of the Customer for 2nd Consecutive Year
NiCE VoC positioned furthest to the right for technology excellence and recognized for its superior AI-infused solution that powers real-time actions in Quadrant Knowledge Solutions report
NiCE Wins 2022 Best Practices Award for Technology Innovation Leadership in Asia-Pacific Market
Frost & Sullivan recognizes NiCE for its industry-leading solutions that deliver efficient and smart AI-powered digital-first experiences.
