Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
By Industry
Industry focused solutions built to elevate experiences in the moments that matter most.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Meet NiCE Cognigy
Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.
CXone Mpower Platform
Platform Overview
Complete AI platform for customer service automation
Purpose-built AI for CX
Powering smarter CX with AI-driven insights and automation.
Cloud Architecture
Innovative cloud-native foundation to rapidly scale extraordinary CX
Voice as a Service (VaaS)
Crystal-clear, scalable voice interactions for effortless interactions
Capabilities
Solutions
Support & Assistance
Workflow Orchestration
Workforce Augmentation
Service Automation
By Business Initiative
Integrations & Custom Solutions
Integrations & Custom Solutions
91% of customers recommend NiCE as a preferred CCaaS vendor
Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
Specialized AI Copilots
Elevate human performance with specialized AI copilots for every role.
Workforce Engagement Management
Elevate employees, adapt to flexible work, and meet expectations - without compromise.
Automated Summary
Instantly summarize interactions to accelerate resolution times and efficiency.
Intelligent Virtual Agent
Boost self-service satisfaction and conversion with conversational AI agents.
Experience Optimization (XO)
Synthesize real customer conversations to identify your top automation opportunities.
AI Agents
Instantly create no-code AI agents powered by your data—build once, deploy everywhere.
Grow Revenue
Boost conversions and win rates to accelerate growth
Engage & Empower Employees
Create a workplace of truly engaged employees
Boost Customer Loyalty
Improve customer loyalty on interactions across the journey
Drive Digital Transformation
Integrate digital technology at the center of CX
Small and Medium Business
Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
Call Center Software
Empower agents to provide better experiences
Increase Operational Efficiency
Leverage AI and automation to increase agent retention
Move to the Cloud
Elevate experiences by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
Frost & Sullivan recognized NiCE with the 2022 Best Practices Company of the Year Award in the North American Contact Center industry.
Enlighten XO is honored for continued innovation uniquely using data and purpose-built AI to create smart self-service.
As a powerful innovator in customer experience interactions (CXi), NiCE has been named overall leader by Quadrant Knowledge Solutions in the SPARK Matrix Speech Analytics 2022 Report.
Honored as an innovative CX solution which delivers extraordinary customer experiences, NiCE Enlighten AI offers a comprehensive AI and machine learning framework.
NICE’s CXone is the leading digital-first CX platform allowing organizations to create frictionless experiences.
NiCE CXone recognized in Ventana Research Digital Innovation Awards as technology vendor that best exemplifies innovation in applications and technologies that support digital customer engagement.
NiCE is honored for its ability to address unique challenges in workforce optimization, for increasing agent productivity, and for driving superior contact center and CX performance.
NiCE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the eighth consecutive year for its CXone cloud platform.
Enlighten XO advanced AI builds smart self-service, delivering CXi through a unified suite of applications on the CXone platform.
NiCE NEVA Discover scores high on both ‘Vision and Capability’ as well as the ‘Market Impact’ axis in leading analyst’s Task Mining Products Assessment.
Based on scoring by industry analysts and consultants, NiCE was recognized for leadership in contact center infrastructure, interaction analytics, and Workforce Optimization/Engagement
NiCE VoC positioned furthest to the right for technology excellence and recognized for its superior AI-infused solution that powers real-time actions in Quadrant Knowledge Solutions report
Frost & Sullivan recognizes NiCE for its industry-leading solutions that deliver efficient and smart AI-powered digital-first experiences.