
Author
Robin Gareiss

About Robin Gareiss
CEO & Principal Analyst of Metrigy, with 25+ years of conducting groundbreaking research used to advise IT/CX leaders and the world’s largest technology providers.
Blogs by this author

Large contact centers take note: Customer insights level playing field
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By Empowering Agents, CX Leaders Build Micromoments
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Demystifying Artificial Intelligence for Better Customer Experience How to build a successful business case for AI
Read MoreReimagining the Contact Center for Work From Anywhere
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Want to Improve CX? Give Your Agents Better Tools
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