Author

Mitch Todd

Product Marketing Manager

About Mitch Todd

Mitch Todd is a Product Marketing Manager at NiCE, where he develops and executes product marketing strategies and content for Workforce Engagement Management (WEM) products. With over 10 years' experience at NiCE, Mitch focuses on sharing best practices with contact centers to provide exceptional customer service while empowering agents.

Blogs by this author

Why building a connected, intelligent workforce model creates operational excellence

How to prepare for the digital CX future with long-term planning

NiCE WFM with CXone: The peanut butter and jelly your contact center needs

From chaos to control: Automating your contact center’s schedule

Don’t punish your employees for taking care of your customers: Bring adaptability into your contact center