
Author
Lisa Hotchkiss

About Lisa Hotchkiss
Blogs by this author

5 ways to improve customer satisfaction scores using customer empathy
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Beginner’s guide to robotic process automation (RPA)
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5 things every contact center leader should know about customer acquisition cost
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Who can do a better job in your contact center—humans or AI? The answer is both!
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How business process outsourcing can solve the challenges your business is wrestling with
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