Author

Jennifer Wilson

Senior Product Marketing Manager, NiCE

About Jennifer Wilson

Jennifer is a software technology veteran who serves as a Senior Product Marketing Manager at NiCE. In her current role, she’s responsible for assisting in the promotion of NiCE’s complete CX platform. Jennifer brings more than 20 years of experience in software technology that includes solution and vertical marketing, implementation services, and product management for contact center, customer engagement, knowledge management, and process automation solutions.

Blogs by this author

7 ways to automate customer service on a single AI platform

A quick reference guide to measuring customer experience

The ins and outs of providing enhanced customer experience

From complexity to consistency: The broader CXi impact of consolidation

Surprise and delight your customers through agent empowerment to foster brand loyalty, increase satisfaction