Author

Donna Lightfoot

Product Marketing Manager

About Donna Lightfoot

Donna Lightfoot is a Product Marketing Manager for Playvox by NiCE. In addition to Product Marketing, Donna has over 15 years of workforce management experience including implementing WFM and measuring increased productivity and reduced costs. Donna lives in Bentonville, Arkansas, where she enjoys candle making, baking and spending time with her family.

Blogs by this author

The evolution of workforce management: 5 best practices for multi-step digital workstreams

Balancing complex demands across workstreams