About Brandi Malatesta
Brandi Malatesta is a Product Manager with over 23 years of experience in the contact center space, including 19 years at NICE supporting both NICE WFM and CXone Mpower WFM. Her career spans Training, Pre-Sales, Customer Success, and Product Management, giving her a well-rounded perspective on the operational and strategic challenges contact centers face. Today, as a Product Manager for CXone Mpower WFM, Brandi draws on this deep experience to lead the development of next-generation workforce solutions that are agent-centric—blending empathy and innovation to help organizations build fair, flexible, and empowering environments for their frontline teams.
