Author

Anne Webster

Anne Webster

About Anne Webster

Anne is senior public relations manager with NiCE, focused on positively differentiating the company and articulating its value proposition to stakeholders. Prior to her role with NiCE, Anne led the communications program for a large contact center’s quality and operational analytics department, gaining real-world contact center insights and agent and customer experience perspective.

Blogs by this author

2020: The Year that Changed Customer Service and the Customer Experience, Forever

2020: The Year that Changed Customer Service and the Customer Experience, Forever

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Leaders Expected to Explore Investments in Customer Experience as Contact Centers Become Even More Fundamental to Business Growth in 2021

Leaders Expected to Explore Investments in Customer Experience as Contact Centers Become Even More Fundamental to Business Growth in 2021

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COVID-19’s Impact on Contact Centers has Leaders Rethinking Strategy, Technology and Business Continuity Plans

COVID-19’s Impact on Contact Centers has Leaders Rethinking Strategy, Technology and Business Continuity Plans

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