Author

Adam Aftergut

Head of Product Marketing | NiCE Employee Engagement Manager (EEM)

About Adam Aftergut

Leading product marketing for multiple NiCE Enterprise and SaaS products, Adam has over 10 years of experience in the enterprise software industry. Adam directs product marketing strategy, thought leadership, and sales enablement in connection with select Workforce Engagement Management (WEM) product categories.

Blogs by this author

The Untapped Opportunity for WFM Automation

Working from Home: How Blurred Boundaries Affect the Contact Center

Working from Home: How Separation Affects the Contact Center

The Root Cause of Work-from-Home Challenges

Solving Understaffing Without Overtime Pay