CXone Mpower
The enterprise AI platform for orchestrating human and AI Agents to automate service, augment work, and accelerate intelligent experiences at scale.
Platform Overview
Complete AI platform for customer service automation
Purpose-built AI for CX
Powering smarter CX with AI-driven insights and automation.
Cloud Architecture
Innovative cloud-native foundation to rapidly scale extraordinary CX
Voice as a Service (VaaS)
Crystal-clear, scalable voice interactions for effortless interactions
Dashboards & Reporting
Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights
Integrations
Seamlessly connect your business systems with our platform
Trust & Compliance
Securing your trust with every interaction
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Calculate your savings
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Capabilities
AI Experience Automation
Experience Automation
Go beyond answering questions to fully automate customer intent through fulfillment with Agentic AI.
AI Agents for your Business
Go beyond answering questions to fully automate customer intent through fulfillment with AI agents.
Experience Optimization (XO)
Synthesize real customer conversations to identify your top automation opportunities.
Proactive AI Agent
Keep customers engaged in conversation from onboarding to installation, service, and retention.
Knowledge Management
Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.
AI Workflow Orchestration
Workflow Orchestration
Evolve from interaction management to workflow orchestration across the entire organization.
AI Omnichannel Routing
Reduce wait times and boost conversions with smart customer-agent matching.
Proactive Engagement
Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.
Workflow Orchestrator
Unify and optimize every customer service workflow from intent to fulfillment.
Agent Desktop Workspace
Connect front and back office teams with data, conversations, and workflows together in one place.
AI Workforce Augmentation
Workforce Augmentation
Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.
Specialized AI Copilots
Elevate human performance with specialized AI copilots for every role.
Workforce Engagement Management
Elevate employees, adapt to flexible work, and meet expectations - without compromise.
Automated Summary
Instantly summarize interactions to accelerate resolution times and efficiency.
Voice of the Customer
Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.
Interaction Analytics
Gain AI-powered insights from 100% of interactions to drive continuous improvement.
Solutions
By Business Initiative
Grow Revenue
Boost conversions and win rates to accelerate growth
Engage & Empower Employees
Create a workplace of truly engaged employees
Boost Customer Loyalty
Improve customer loyalty on interactions across the journey
Drive Digital Transformation
Integrate digital technology at the center of CX
Small and Medium Business
Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
Call Center Software
Empower agents to provide better experiences
Increase Operational Efficiency
Leverage AI and automation to increase agent retention
Move to the Cloud
Elevate experiences by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
Integrations & Custom Solutions
CXexchange Marketplace
Discover partner solutions to extend capabilities on our platform
Pre-Built Integrations
Developer Tools & APIs
Endless customization options with RESTful APIs and robust SDKs
Partner Ecosystem
Embark on a journey of shared success and collaboration
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Get report
By Industry
Industry focused solutions built to elevate experiences in the moments that matter most.
BPO
Business Process Outsourcers
Financial Services
Customer experiences that count
Government
Elevate citizen trust
Healthcare
Healthy patient experiences
View all Industries
Insurance
Secure policyholder experiences
Retail
Delight customers where they shop
Telecom
CX for Telecommunications
Travel & Hospitality
Boost traveler and guest loyalty
Explore all Services
Professional Services
Industry-leading expertise, tools and know-how
Implementation Partners
NICE-certified implementation partners
Business Consulting
Your partner for successful transformation
Tools
Contact Center Training
Tailored education delivered by CX experts
AI Value Calculator
Support & Assistance
Customer Support
Global support you can depend on
Knowledge Base
All Resources
Whitepapers, datasheets, demos and more
Analyst Perspectives
Contact center reports from third party analysis
Terms Glossary
Detailed descriptions of industry-related terms
FAQs
Contact center focused frequently asked questions
Guides
Expert insights for superior CX
Learning & Insights
On-Demand Webinars
Browse our extensive webinar catalog
Interactive Product Tours
Explore the complete platform with our self-guided demos
Blog
CX industry guidance by contact center experts
Why NiCE? Video Series
Step Inside The Room Where It Happened to see CX AI in action
Community
Events
Upcoming events and webinars
Customer Stories
Our customer's success is paramount. Read case studies about real CX transformation
NiCE Clubs
Collaborate, learn, and share best practices for customer service excellence
Company
About Us
Powering seamless cloud experiences
Investors
Investors relations, reports and filings
Global Offices
Interactive map of locations worldwide
Careers
View job openings and learn about our culture
NiCE Leadership
Meet our global leadership and executive team
News & Media
Press Releases
Find the latest updates from NiCE
Media Center
Media contacts and resources
Corporate Governance
NiCE Trust Center
Market Leadership
Discover why NiCE is the market leader
Corporate Responsibility
In a world where you can be anything, be NiCE
Meet NiCE Cognigy
Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.
See what’s possible
优化每一个工作流，确保让团队领先一步，满足客户需求。
为员工提供即时指导与相关知识，让他们自信应对任何情况。
参考您的最佳成果和表现最优的员工，构建能真正发挥作用的自动化。
简化您的技术栈，升级 AI 赋能的客户体验，既不繁琐也无需妥协。
让运营更迅捷、更安全、更具规模效应，同时随时随地提供与客户产生共鸣的体验。
通过简单、智能且始终在线的自助服务，快速满足客户需求。
有了专业的 AI Copilots协助， 客服人员和主管能够加快解决问题的速度， 提高工作效率。
借助 AI 驱动的深度洞察， 快速将数据转化为决策，推动业务持续发展。
客户无需从头开始再次描述问题。无论对话发生在哪里，都能保持连贯、无缝及个性化。
为您的团队提供实时智能支持，帮助他们提高工作速度，让他们更有信心，每次都能提供更好的体验。
创建自始至终都顺畅无阻的自助服务体验，即使面对复杂请求，也能从容应对。
